23 Eylül 2012 Pazar

Case Study: GetHelp!

Usability vs. AestheticsProblem:
  • Header is not very consistent, “Overview” and “Badges” have different ways of displaying.
  • Home page, “call for help!” button should be put after all the details; currently, it feels that the detail and question are separated.
  • Home page is for posting new questions
    • I agree home page should be used to do stuff, not only listing links
    • It can be used to ask question; alternatively, it can be used to see others’ questions
  • Overview page, “help him” & “Refer to a friend” buttons are too big with little information.
  • Under project Page,
    • [Bug] There are repeated “helpers” and “probables”.
    • The design for “comment display” section is loose; “who wrote at which time” occupies two lines. But these meta-data is not important, I prefer the facebook way, compact and clear.
    • I wonder what will happen after clicking “help her!”, any commitment? Any jobs? Or any more interaction?
    • Displaying referred people under “probables” doesn’t quite make sense, since referred people has the same possibility to become a helper as everybody who can see this page, if we display them, we should display everybody.

Number of options given to user when posting a needRationale:
  • Ask people who knows me
  • Most of the details are optional
  • Get them interested in the first place, then provide more information later on.
  • Potential problem: if no enough information provided, people may not interested enough to ask more questions

Cycle of interaction & incentivesProblem:
  • Incentive:
    • The incentives are badges and higher ranking; not very attractive to me, after all, they cannot buy me a drink.
    • We can only see the best, not the whole ranking list, so I cannot know my own ranking, which should be used to encourage involvement.
    • I think the problem for the incentives is “there is reputation, but no privilege”.
  • Interaction:
    • The main interaction is the comments section under project page, it allows help-seeker to communicate with potential helpers
    • But there is no interaction between help-seeker and those real helpers, this is essential to get the job done eventually.

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